01 — ASSESS

We understand your premises, operations, cleaning requirements and priorities.

What happens: Where practical we walk the premises: layout, traffic patterns, surfaces, access constraints and the areas your business is genuinely judged on — a reception, a client-facing floor, amenities, a production area.
What it prevents: A scope written from a floor area and a price, which is how the areas that matter most end up treated the same as a storeroom.
What you see: A shared understanding of your site, and your priority areas named before anything is quoted.

02 — PLAN

We create a cleaning program designed around your workplace.

What happens: The assessment becomes a written program: which tasks, in which areas, at what frequency, on which days. Daily, periodic and specialist work is sequenced so it fits around your operating hours rather than interrupting them.
What it prevents: Ambiguity — the “I thought that was included” conversation, six weeks in.
What you see: A defined scope of work and service schedule you can circulate internally and hold us to.

03 — DELIVER

Our team carries out the agreed services according to the established program.

What happens: Our team carries out the agreed services to the agreed schedule, with the same people on your site wherever possible, so the program is delivered by cleaners who know the building.
What it prevents: The gradual drift that happens when a scope lives in someone's head instead of in the program.
What you see: Work completed to schedule, by a site team that recognises your premises and your requirements.

04 — CHECK

We review service quality and identify areas requiring attention.

What happens: We review service quality against the program rather than against impressions. Where appropriate, cleaning checklists and periodic quality reviews record what was covered, and anything falling short is identified and actioned.
What it prevents: Small issues going unmentioned until they are large enough to become a complaint.
What you see: Issues raised and resolved through a defined channel, with a record of what was reviewed.

05 — IMPROVE

As your business changes, we refine the cleaning program where required.

What happens: Findings from reviews and changes in your business feed back into the program: frequency adjusted, tasks added or retired, scope rebalanced toward the areas that now matter most.
What it prevents: A cleaning program that is accurate on day one and out of date by month twelve.
What you see: A program that keeps matching your premises, reviewed as your requirements change.

The Magic Hands Standard. Assess. Plan. Deliver. Check. Improve.

A Better Cleaning Service Starts With a Better System