From First Conversation to Ongoing Service.
No obligation, no pressure and no surprises. Here is exactly what happens between your first enquiry and an ongoing cleaning program — including what we need from you at each step.
Our Process
You Should Know Exactly What Happens Next
Commercial cleaning is bought on trust, usually under time pressure, and often after a bad experience with the last supplier. The least we can do is be specific about the process.
Six steps, and the first three cost you nothing but a conversation and access to your premises.
Step by Step
From First Conversation to Ongoing Service
- 01
Tell Us About Your Business
Share your premises, location, business type and cleaning requirements — as much or as little detail as you have to hand. A floor plan helps, but a short conversation is enough to start.
- What we need
- Location, approximate size, business type, and what is prompting the change.
- Timing
- A short call or the enquiry form.
- 02
Site Assessment
Where appropriate, we assess your premises in person to understand its layout, traffic, surfaces, access and priorities. This is also when we flag anything that will affect scope: restricted areas, after-hours access, specialist surfaces or equipment.
- What we need
- Site access, and a contact who knows the building's day-to-day use.
- Timing
- Arranged around your operating hours, and usually well under an hour on site.
- 03
Build Your Cleaning Program
We create a scope of work and service schedule suited to your business: which tasks, which areas, what frequency, which days. You see it in writing, and you see it before anything is agreed.
- What we need
- Feedback on priorities, access windows, and anything the scope has missed.
- Timing
- Returned to you for review, then adjusted until it fits.
- 04
Start Service
Our team delivers the agreed cleaning program. The first weeks are supervised more closely by design, so the program is bedded in against your actual site rather than against the document.
- What we need
- Access arrangements, keys or codes, and an on-site point of contact.
- Timing
- A commencement date agreed with you, not assigned to you.
- 05
Review
We maintain communication and review the service against the program. Anything needing adjustment is raised through a defined point of contact rather than left to accumulate until it becomes a complaint.
- What we need
- Anything your team has noticed — direct feedback is faster than a formal process.
- Timing
- Ongoing, with reviews at intervals suited to your site.
- 06
Improve
As premises, headcount, operating hours or requirements change, the program is revisited so the scope keeps matching the site rather than the original contract. A fit-out, a new tenancy, a seasonal shift or a change in how a space is used are all reasons to adjust.
- What we need
- Notice of upcoming changes — the earlier we know, the less disruption.
- Timing
- Whenever your requirements change, not only at renewal.
What to Expect
Who Does What
A cleaning program only works if both sides know their part. Here is ours, and the short list of things we need from you.
What You Provide
- Access to the premises and, where relevant, keys, codes or alarm details
- An on-site contact who knows how the space is used day to day
- Your priority areas, and any restricted or sensitive spaces
- Notice of changes to premises, operating hours or headcount
What We Bring
- Cleaners briefed on your specific scope of work, not a generic checklist
- Equipment and consumables appropriate to your surfaces and environment
- A written scope of work and service schedule
- A point of contact for the life of the relationship
What to Expect on Timing
- We aim to respond to enquiries within one business day
- Site assessments are arranged around your operating hours
- Your program comes back in writing for review before anything is agreed
- The commencement date is set with you once access and scope are settled
FAQ
Questions We Get Before Starting
Ready to Get Started?
Talk to us about building a cleaning program for your workplace. No obligation — just a conversation about what your business needs.